Return Policy

Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will accept items for return or exchange within 60 days from the date of receipt. Customer is responsible for return shipping cost unless the return is a result of our error or manufacturer defect.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to Initiate a Return or Exchange

  • Contact our customer service team via email at shopping@hercules-ev.com to obtain a Return Merchandise Authorization (RMA) number
  • Prepare item for shipment taking care to protect the items for transit and including all original packaging
  • Return the package to the address below, be sure to include your RMA number

         Hercules EV Returns
         RMA# XXX
         30999 Industrial Road
         Livonia, MI 48150

RMAs will be processed within 7-10 business days of receipt. Items sent back to us without first requesting a return will not be accepted. Please contact us at shopping@hercules-ev.com with any questions.